Every paid FreeTTS plan includes a full 7-day money-back guarantee. Two conditions, both simple: ask within 7 days of buying, and have used no more than 5 generations on the paid plan. Meet both and we refund you in full, without asking why. Last updated: August 25, 2026.
Before the legal details, here is the actual policy in two sentences.
“If you buy a FreeTTS paid plan, regret it within 7 days, and have run no more than 5 generations on it, email [email protected] and we refund you in full. Past 7 days or past 5 generations you can still cancel anytime from your dashboard to stop future charges, but the current billing period is non-refundable. That's the whole policy.”
Here is exactly what happens when you email us asking for a refund.
Email [email protected] from the address on your FreeTTS account. A one-line “I would like a refund” is enough.
A real person confirms receipt, checks your purchase with the processor you paid through, and checks the two conditions. You do not need to include payment IDs, but doing so speeds this up.
Within 5 business days we issue the refund through whichever rail took your payment: Stripe or Freemius for card payments, or PayPal. For purchases made through the Freemius checkout, Freemius is the merchant of record and issues the refund under its refund policy at our request. You get a confirmation email the moment it goes through.
Your bank or card issuer posts the refund to your statement within 5 to 10 business days. The total timeline is usually 7 to 15 days from your request.
The guarantee applies to every paid plan, and both conditions apply to every paid plan too: request within 7 days, and no more than 5 generations used on the paid account. Below is each plan and how refunds work for it.
Full 7-day guarantee. Email within 7 days of purchase for a complete refund. After 7 days, cancel anytime to stop the next charge; the current month is non-refundable.
Full 7-day guarantee on the annual purchase. If you decide it's not for you within 7 days, we refund the full year. After 7 days, you can cancel to stop next year's renewal; the remaining current year is non-refundable.
Full 7-day guarantee. Lifetime is a one-time purchase, and you get the same 7-day window to try it and request a full refund. After 7 days, lifetime purchases are non-refundable because the license has been delivered.
Full 7-day guarantee. Same rules as PRO Monthly applied to the Creator tier. Refunds process within 5 business days of your email request.
Full 7-day guarantee on the annual Creator purchase. After the window, cancel to stop renewal; the current annual period is non-refundable.
Full 7-day guarantee. One-time payment with the same 7-day refund window. After 7 days, the Creator Lifetime license is non-refundable.
A breakdown of what happens and when, from the moment you send the email.
The full details in plain English, no legalese.
Every paid FreeTTS plan — PRO Monthly, PRO Annual, PRO Lifetime, Creator Monthly, Creator Annual, and Creator Lifetime — is eligible for a full refund when both of the following are true:
1. You request it within 7 calendar days of the initial purchase. The clock starts on the date your payment was processed, not the date you first used the features.
2. The paid account has used no more than 5 generations. This is counted in generations, not characters. A 20-character render and a 10,000-character render each count as one. Only generations made on the paid plan count; anything you produced on the free plan before upgrading does not.
A generation is one piece of audio you asked us to produce. If you upload a document, run a batch, or export a Studio project and FreeTTS splits the work into several parts behind the scenes, that whole job counts as one generation, not one per part. You can see and count your own generations in the history on your dashboard.
Meet both conditions and you do not need to provide a reason for the refund. The 5-generation limit exists for one reason: the paid tiers deliver their value the moment audio is produced, and this keeps the guarantee usable as a genuine trial rather than as a way to take a month of output for free.
Send an email to [email protected] from the email address associated with your FreeTTS account. A single sentence such as “please refund my FreeTTS purchase” is enough. Optional: include your Stripe, Freemius or PayPal payment ID, or the receipt email you received at checkout, to speed up processing. We do not ask you to fill out forms, complete surveys, or sit through a retention pitch.
We confirm receipt of your request within 1 business day and issue the refund through Stripe, Freemius or PayPal within 5 business days. Once the processor has issued the refund, the funds typically appear on your original payment method within an additional 5 to 10 business days, depending entirely on your bank or card issuer. PayPal refunds usually land faster, often within a day or two. The total timeline from request to visible refund is usually between 7 and 15 days.
Refunds are always issued back to the original payment method used for the purchase. If you paid by card through Stripe or Freemius, the refund goes back to that card. If you paid with PayPal, it goes back to the PayPal account that paid. We cannot redirect a refund to a different card, a different bank account, a different PayPal account, or store credit. This is a limitation of payment processors, not a FreeTTS policy. If your original card has since been closed or replaced, your bank will typically credit the refund to the replacement account automatically. If that fails, contact your bank before contacting us, as they control how closed-account refunds are handled.
The guarantee stops applying once either condition is missed: more than 7 days have passed, or the account has gone past 5 generations on the paid plan. Whichever happens first is the one that ends it.
Monthly and annual subscriptions are non-refundable for the current billing period after that point. You can still cancel at any time from your dashboard to prevent future charges. Cancellation takes effect at the end of the current billing period, so you retain access to all paid features until that date. No partial refunds are issued for unused time within a billing cycle.
Lifetime plans are non-refundable once the guarantee lapses. The lifetime license is considered delivered in full at purchase, and the 7-day window and 5 generations are your opportunity to evaluate whether the product meets your needs before that license becomes final.
Cancelling a subscription and requesting a refund are two different things. Cancellation stops future charges; it does not refund past charges. Refund fully reverses a past charge. If you want both, email us asking for a refund within the 7-day window, and we will cancel the subscription as part of the refund process. If you only need to stop future billing, cancel from the dashboard without contacting us.
Once your refund is issued, your FreeTTS account reverts to the free plan. You retain access to any audio files you already downloaded to your device, since the files are yours to keep. PRO-only features including expressive voice styles with intensity control, HD neural voices, extended monthly character limits, the 30-day generation history in the dashboard, WAV and OGG export, and commercial license clauses are no longer available on the account.
You can continue to use the free tier of FreeTTS after a refund without restriction. A refund does not ban, suspend, or block your access to the free service.
Separately from the two eligibility conditions, FreeTTS reserves the right to deny refund requests that appear fraudulent or clearly abusive. Examples include: repeated purchase-and-refund cycles from the same account or payment method, several accounts run by the same person to reuse the guarantee, or requests that are part of a coordinated chargeback scheme. These exceptions apply only to obvious cases, and we will always reply explaining our reasoning if we deny a request. In practice, requests that meet both conditions in section 1 are approved without argument.
Before disputing a charge with your bank or card issuer, please email us first at [email protected]. Chargebacks cost us fees and typically take weeks to resolve, while a direct refund request is free and resolved within days. We guarantee that any refund request meeting both conditions in section 1 will be honored in full, so a chargeback is never necessary for a legitimate refund.
If a chargeback is filed without first contacting us, we may dispute it if the purchase falls outside the 7-day window, went past the 5-generation limit, or shows signs of abuse. This protects FreeTTS from fraud while still guaranteeing honest customers a fast and fair refund process through normal channels.
If this refund policy is updated in the future, the change applies to new purchases made after the update date. Your purchase is governed by the policy in effect at the time of your payment, not by any later revision. The “last updated” date at the top of this page reflects the current policy.
Questions about refunds, cancellations, or billing? Email [email protected]. A real person responds within 1 business day. For general support, our About and Contact pages have additional channels.